Refund and Returns Policy – Effective as of January 6, 2025

At KLEPSOPIC, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple and straightforward return and refund policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unopened.
  • The return request must be made within 30 days from the date of purchase.
  • The item must be purchased directly from our website at klepsopic.com.

2. Non-Returnable Items

Some items are non-returnable for health and safety reasons, including:

  • Perishable food items or products that have been opened or used.
  • Gift cards or special orders.
  • Custom or personalized products.

If you are unsure whether an item can be returned, please contact us for clarification.

3. How to Return an Item

To initiate a return:

  • Contact Us: Email us at info@klepsopic.com or call (706) 754-6019 to notify us of your return request. Please include your order number and the reason for the return.
  • Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send the item back to us.
  • Return Shipping: You are responsible for the cost of return shipping unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure that your return is safely received.

4. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to the original payment method.
  • Refund Timing: Refunds may take 5-10 business days to appear in your account, depending on your payment provider or bank.
  • Partial Refunds: In certain cases, a partial refund may be issued (e.g., if the item is not in its original condition, is damaged, or is returned outside the 30-day window).

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at info@klepsopic.com or call (706) 754-6019. We will arrange for a replacement or refund, and we will cover the return shipping costs in these cases. Please provide photos of the damage or incorrect item to assist with the claims process.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired item.

7. Customer Responsibility

  • Please ensure that you follow the return instructions carefully to avoid any delays in processing your return or refund.
  • Items returned that do not meet the eligibility criteria will not be refunded and may be sent back to you at your expense.

8. Contact Us

If you have any questions about our refund and returns policy, or if you need assistance with a return, please contact us:

  • Email: info@klepsopic.com
  • Phone: (706) 754-6019
  • Address: 412 Travis Smith Rd, Clarkesville, Georgia, 30523

Effective Date: January 6, 2025

Thank you for shopping with KLEPSOPIC! We strive to provide high-quality products and an excellent customer experience, and we are here to assist with any return or refund requests.